Support
Customer Satisfaction Program
At .netCHARTING we stand behind the quality of our products and support with a total customer satisfaction program including: A fully functional free developer version prior to purchase, a full year of subscription benefits providing priority email support and all major and minor upgrades, and our unique North American based developer-direct support ensuring a skilled developer gets you from problem to solution!
Online Resources
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Knowledge Base
- .netCHARTING offers an extensive Knowledge Base supporting full text search with detailed articles available to address your support and sales questions 24/7. Search
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Documentation
Version 10.7
If you are not able to view the downloaded (chm) help please ensure the file is copied to a local drive before opening it.
Visual Studio Integrated & Dynamic Help
v7.0
Visual Studio Integrated & Dynamic Help
v6.2
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PDF Tutorials
Contact
- Licensing & Order Status
- General Questions
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Ask a Question
Before Contacting Support
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Search the .netCHARTING Knowledge Base
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Search the .netCHARTING online tutorials.
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Common Issue
If no chart is rendered on your page:
See this kb. -
Expedited Support (Clients
Only)
Please include your order number (also known as your Order ID) within the subject of the email to ensure you receive priority support.
For email support, please include:
- Chart Images & Source Code whenever possible.
- dotnetCHARTING.DLL file Version. (right-click the dll file and select the version tab).
- Whether you're using WinForms or WebForms.
- Error Messagesor detailed description of Behavior being experienced.
Email Address: support@dotnetcharting.com
See also: License key troubleshooter -
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Postal Mail Address
Corporate Web Solutions Ltd.
300-1055 West Hastings Street,
Vancouver, BC, V6E 2E9
Canada -
Support Availability
Customer service is available Monday to Friday, 9am to 5pm Central Standard Time.