Testimonials
"Thanks for all your support, while we were evaluating your trial version. We purchased a server license and already it is gaining popularity within the department."

 "I have received your help mail with an answer for my query (previous mail). This speaks volumes about your support to customers. Thanks for the same."

Support

Customer satisfaction is of the utmost importance to the .netCHARTING team. It drives development to create the richest possible solutions and compels customer service to pass on their knowledge and experience in the clearest, most effective way.
  

Customer Satisfaction Program
At .netCHARTING we stand behind the quality of our products and support with a total customer satisfaction program including:

  • Fully functional free trial versions prior to purchase

  • 30 days of priority email support after purchase (1 year with subscription)

  • 90 days of major and minor upgrades (1 year with subscription)

  • Lifetime "as available" product support

  • No nonsense licensing

Online Resources
 
Knowledge Base

.netCHARTING offers an extensive Knowledge Base supporting full text search with detailed articles available to address your support and sales questions 24/7.
Search | Ask a Question

Documentation

Version 5.0

 Older Versions
- Online Documentation.
   - Installation
   - WinForms Installation
   - Data Tutorials
   - Basic Tutorials
   - General Tutorials
- Help File Download 		Online Documentation (4.4)
Online Documentation (4.3)

Help File (4.4)
Help File (4.3)

 
If you are not able to view the downloaded (chm) help please see the following Microsoft KB article.
 
Visual Studio Integrated & Dynamic Help v5.0
Visual Studio Integrated & Dynamic Help v4.4
PDF Tutorials
- Axis Tutorial
- Legend Box Tutorial
- Chart Areas Tutorial
- Data Acquisition
- Mapping
- Chart Types

Contact

Licensing &
Order Status		 Email: orders@dotnetcharting.com
 
See also: Licensing | Licensing KB
 

General questions

 Email: info@dotnetcharting.com
 
See also: Features | Gallery
 
Tech support Before Contacting Support
  • Search the .netCHARTING Knowledge Base
  • Search the .netCHARTING online tutorials.
  • Common Issue
    If no chart is rendered on your page:
    See this kb.
  • Expedited Support (Clients Only)
    Please include your order number (also known as your Order ID) within the subject of the email to ensure you receive priority support.

For email support, please include:

  • Chart Images & Source Code whenever possible.
  • dotnetCHARTING.DLL file Version. (right-click the dll file and select the version tab).
  • Whether you're using WinForms or WebForms.
  • Error Messages or detailed description of Behavior being experienced.

Email Address: support@dotnetcharting.com
 
See also: License key troubleshooter
Postal Mail Addresses  
Corporate Web Solutions Ltd.
425 Carrall St. Suite 550,
Vancouver, BC, V6B6E3
Canada  

Support Availability
 Customer email service is available Monday to Friday, 9am to 5pm Central Standard Time.