image description Customer Satisfaction Program

At .netCHARTING we stand behind the quality of our products and support with a total customer satisfaction program including: A fully functional free developer version prior to purchase, a full year of subscription benefits providing priority email support and all major and minor upgrades, and our unique developer-direct support ensuring a skilled developer gets you from problem to solution!

Online Resources

Contact

  • Licensing & Order Status
  • General Questions
  • Ask a Question
    Before Contacting Support
    • Search the .netCHARTING Knowledge Base
    • Search the .netCHARTING online tutorials.
    • Common Issue
      If no chart is rendered on your page:
      See this kb.
    • Expedited Support (Clients Only)
      Please include your order number (also known as your Order ID) within the subject of the email to ensure you receive priority support.

    For email support, please include:

    • Chart Images & Source Code whenever possible.
    • dotnetCHARTING.DLL file Version. (right-click the dll file and select the version tab).
    • Whether you're using WinForms or WebForms.
    • Error Messagesor detailed description of Behavior being experienced.

    Email Address: support@dotnetcharting.com
    See also: License key troubleshooter

  • Postal Mail Address
    Corporate Web Solutions Ltd.
    1000 - 355 Burrard Street,
    Vancouver, BC, V6C 2G8
    Canada
  • Support Availability
    Customer service is available Monday to Friday, 9am to 5pm Central Standard Time.