Support
Customer satisfaction is of the utmost importance to the .netCHARTING team. It drives development to create the richest possible solutions and compels customer service to pass on their knowledge and experience in the clearest, most effective way.
If you have any sales questions please contact info@dotnetcharting.com
If you have any order or licensing questions please contact orders@dotnetcharting.com
At .netCHARTING we stand behind the quality of our products and support with a total customer satisfaction program including:
- Fully functional free trial versions prior to purchase
- 30 days of priority email support after purchase
- Lifetime "as available" product support
- Free minor version upgrades
- No nonsense licensing
If you have any technical questions please contact support@dotnetcharting.com
Before contacting support
In order to provide the best support possible please review the following information before contacting support.
License installation support:
Please review the license installation trouble shooter.
Clients:
Please include your order number (also known as your orderid) within the subject of the email.
If no chart is rendered on your page:
Set Chart.Debug = true to see the specific error or reason your chart was not generated.
Help resources:
There are several help resources available with the downloadable bundle.
- Dotnetcharting.chm help file included in the download bundle.
- C# & VB.NET samples covering many scenarios.
- Complete .netCHARTING gallery including code in C# and VB.NET.